{"id":20536,"date":"2026-02-09T20:11:26","date_gmt":"2026-02-09T20:11:26","guid":{"rendered":"https:\/\/atstimecom.accu-time.com\/staging\/9390\/?page_id=20536"},"modified":"2026-02-20T19:10:37","modified_gmt":"2026-02-20T19:10:37","slug":"timecom-faqs","status":"publish","type":"page","link":"https:\/\/atstimecom.accu-time.com\/staging\/9390\/timecom-faqs\/","title":{"rendered":"TimeCom FAQs"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:80px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 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         <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- Cloud with Clock Icon -->\n                            <path d=\"M50 34c0-2.5-1-4.8-2.6-6.4C46.8 26 44.5 25 42 25c-.5 0-1 .1-1.5.2C39.3 19.7 34.2 16 28 16c-7.7 0-14 6.3-14 14 0 .8.1 1.6.2 2.4C9.7 33.5 6 37.7 6 43c0 6.1 4.9 11 11 11h33c5.5 0 10-4.5 10-10 0-5.2-4-9.5-9-10z\" \n                                  stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                            <circle cx=\"32\" cy=\"38\" r=\"10\" stroke=\"#0079c1\" stroke-width=\"3\"\/>\n                            <path d=\"M32 33v5l3 3\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">What is TimeCom?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>TimeCom is a cloud-based time and data colleciton platform that connects rugged, enterprise-grade time clocks to Workday, Oracle, Legion, BambooHR, Connecteam, and other leading HCM systems for accurate, secure, automated time tracking.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 2: Native Integration -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- API\/Connection Icon -->\n                            <rect x=\"8\" y=\"24\" width=\"16\" height=\"16\" rx=\"3\" stroke=\"#0079c1\" stroke-width=\"3\"\/>\n                            <rect x=\"40\" y=\"24\" width=\"16\" height=\"16\" rx=\"3\" stroke=\"#0079c1\" stroke-width=\"3\"\/>\n                            <path d=\"M24 32h16\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                            <circle cx=\"32\" cy=\"32\" r=\"3\" fill=\"#0079c1\"\/>\n                            <path d=\"M28 28l-4-4M36 28l4-4M28 36l-4 4M36 36l4 4\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">Does TimeCom integrate natively with these HCM application systems or is it file-based?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>TimeCom uses certified or validated, near real-time API and middleware integrations, avoiding manual file uploads and re-keying while keeping employee, schedule, and time data aligned with your HCM.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 3: Data Exchange -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- Data Transfer Icon -->\n                            <path d=\"M12 20h40M12 32h40M12 44h40\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                            <circle cx=\"16\" cy=\"20\" r=\"3\" fill=\"#0079c1\"\/>\n                            <circle cx=\"16\" cy=\"32\" r=\"3\" fill=\"#0079c1\"\/>\n                            <circle cx=\"16\" cy=\"44\" r=\"3\" fill=\"#0079c1\"\/>\n                            <path d=\"M48 14l6 6-6 6M48 26l6 6-6 6M48 38l6 6-6 6\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">What data can be exchanged (time punches, jobs, worktags, projects, premiums, tips, etc.)?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>TimeCom captures clock-ins\/outs, breaks, transfers, and attestations, then sends them as time entries to your HCM application, supporting allocation to jobs, departments, projects, and other configured labor types.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 4: Real-Time Speed -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- Speedometer Icon -->\n                            <path d=\"M12 40C12 25.64 23.64 14 38 14s26 11.64 26 26\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                            <circle cx=\"38\" cy=\"40\" r=\"4\" fill=\"#0079c1\"\/>\n                            <path d=\"M38 40l12-12\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                            <path d=\"M20 34l-4-2M22 24l-3-3M30 18l-1-4M56 34l4-2M54 24l3-3M46 18l1-4\" stroke=\"#0079c1\" stroke-width=\"2.5\" stroke-linecap=\"round\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">How \"real-time\" is the integration and how quickly do time entries appear in the HCM system?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>TimeCom is built for near real-time synchronization, with punches flowing from the clock to your HCM system within minutes while middleware queues and forwards data automatically if there are delays.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 5: Deployment Time -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- Calendar\/Timeline Icon -->\n                            <rect x=\"12\" y=\"16\" width=\"40\" height=\"36\" rx=\"3\" stroke=\"#0079c1\" stroke-width=\"3\"\/>\n                            <path d=\"M12 26h40\" stroke=\"#0079c1\" stroke-width=\"3\"\/>\n                            <path d=\"M22 12v8M42 12v8\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                            <circle cx=\"22\" cy=\"36\" r=\"2\" fill=\"#0079c1\"\/>\n                            <circle cx=\"32\" cy=\"36\" r=\"2\" fill=\"#0079c1\"\/>\n                            <circle cx=\"42\" cy=\"36\" r=\"2\" fill=\"#0079c1\"\/>\n                            <circle cx=\"22\" cy=\"44\" r=\"2\" fill=\"#0079c1\"\/>\n                            <circle cx=\"32\" cy=\"44\" r=\"2\" fill=\"#0079c1\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">How long does it take to integrate, configure, and deploy TimeCom-enabled clocks for a new customer?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>Standard TimeCom deployments for Workday, Oracle, or Legion typically take about 6\u20138 weeks from design to go-live, while BambooHR and Connecteam projects are usually faster; large, complex rollouts may extend toward 12 weeks.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 6: Cloud-Based -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- Server\/Cloud Icon -->\n                            <path d=\"M50 28c0-2-1-4-2.6-5.4C46.8 21 44.5 20 42 20c-.5 0-1 .1-1.5.2C39.3 15.7 34.2 12 28 12c-7.7 0-14 6.3-14 14 0 .8.1 1.6.2 2.4C9.7 29.5 6 33.7 6 39c0 6.1 4.9 11 11 11h33c5.5 0 10-4.5 10-10 0-5.2-4-9.5-9-10z\" \n                                  stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                            <path d=\"M32 32v12M28 40l4 4 4-4\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">Do we need to host any servers or middleware, or is everything cloud-based?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>TimeCom is delivered as a cloud-based middleware and management platform with secure connectivity from the clocks to TimeCom and then to your HCM managed as part of the service. Nothing is hosted on premise<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 7: Existing Badges -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- ID Badge Icon -->\n                            <rect x=\"16\" y=\"12\" width=\"32\" height=\"44\" rx=\"4\" stroke=\"#0079c1\" stroke-width=\"3\"\/>\n                            <circle cx=\"32\" cy=\"26\" r=\"6\" stroke=\"#0079c1\" stroke-width=\"3\"\/>\n                            <path d=\"M22 42c0-5.5 4.5-10 10-10s10 4.5 10 10\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                            <rect x=\"24\" y=\"48\" width=\"16\" height=\"3\" rx=\"1.5\" fill=\"#0079c1\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">Can TimeCom use our existing employee badges and ID formats?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>Yes, clocks can be configured to read common card technologies and ID formats so you can reuse most existing badges, pending successful pre-testing to confirm readability.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 8: Transaction Types -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- Checklist Icon -->\n                            <rect x=\"14\" y=\"10\" width=\"36\" height=\"44\" rx=\"3\" stroke=\"#0079c1\" stroke-width=\"3\"\/>\n                            <path d=\"M22 22l4 4 8-8\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                            <path d=\"M22 34l4 4 8-8\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                            <path d=\"M22 46l4 4 8-8\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">What types of transactions can employees complete at the clock?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>Employees can clock in\/out, start\/end meal or rest breaks, transfer between jobs or locations, and complete compliance attestations, with optional self-service views of recent punches, schedules, or balances depending on your configuration.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 9: Time Allocation -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- Project\/Folder Icon -->\n                            <path d=\"M8 18c0-2.2 1.8-4 4-4h14l6 6h20c2.2 0 4 1.8 4 4v22c0 2.2-1.8 4-4 4H12c-2.2 0-4-1.8-4-4V18z\" \n                                  stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                            <path d=\"M20 32h24M20 40h16\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">Can time be allocated to multiple positions, jobs, departments, projects, or worktags directly on the clock?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>Yes, employees can choose from configured lists of jobs, cost centers, or similar labor codes at the clock, and TimeCom passes those values to the enabled HCM system with each punch for accurate job costing.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 10: Configurability -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- Settings\/Gear Icon -->\n                            <circle cx=\"32\" cy=\"32\" r=\"10\" stroke=\"#0079c1\" stroke-width=\"3\"\/>\n                            <path d=\"M32 14v-6M32 56v-6M50 32h6M8 32h6M44.5 19.5l4.2-4.2M15.3 48.7l4.2-4.2M44.5 44.5l4.2 4.2M15.3 15.3l4.2 4.2\" \n                                  stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">How configurable is the embedded clock software if our policies change later?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>To stay consistent with your policies TimeCom's clock application is highly configurable, allowing our customer support team to update prompts, menus, workflows, and validation rules without changing hardware, and to push those changes centrally to all relevant devices.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- FAQ 11: Network Connectivity -->\n            <div class=\"faq-item\">\n                <button class=\"faq-question\" onclick=\"toggleFAQ(this)\">\n                    <div class=\"faq-icon-container\">\n                        <svg viewBox=\"0 0 64 64\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <!-- Wifi\/Network Icon -->\n                            <path d=\"M8 26c13.3-13.3 34.7-13.3 48 0\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                            <path d=\"M16 34c8.8-8.8 23.2-8.8 32 0\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                            <path d=\"M24 42c4.4-4.4 11.6-4.4 16 0\" stroke=\"#0079c1\" stroke-width=\"3\" stroke-linecap=\"round\"\/>\n                            <circle cx=\"32\" cy=\"50\" r=\"3\" fill=\"#0079c1\"\/>\n                        <\/svg>\n                    <\/div>\n                    <span class=\"faq-question-text\">What happens if a clock loses network connectivity or communication with the middleware?<\/span>\n                    <span class=\"faq-toggle-icon\">\u25bc<\/span>\n                <\/button>\n                <div class=\"faq-answer\">\n                    <p>if the network or HCM system is unavailable the timecom middleware will continue to securely store punches and automatically store all queued. if communication to the middleware is lost the time clock will store on the clock, once communication is reestablished, the middleware will be able to send the punches to the HCM system.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n    <script>\n        function toggleFAQ(button) {\n            const answer = button.nextElementSibling;\n            const isActive = button.classList.contains('active');\n            \n            \/\/ Close all other FAQs\n            document.querySelectorAll('.faq-question').forEach(q => 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